Questions to Ask Before Hiring

Hiring a forklift can make a big difference when it comes to getting a job done safely and efficiently. Whether you’re moving a warehouse, handling a short-term project, or covering for a machine that’s out of action, forklift hire is often the most practical solution. But not all forklifts — or hire companies — are the same. Before you commit, it’s worth asking a few key questions to make sure you’re getting the right machine, on the right terms, with no hidden surprises.

Warehouse workers in yellow safety vests and hard hats; a forklift moves boxes.

1. What Type of Forklift Do I Actually Need?


Not every forklift suits every job. The first thing to consider is what you’ll be lifting, how heavy it is, and where you’ll be working.


If your project is indoors or in tight warehouse aisles, an electric forklift is ideal — quiet, compact, and emission-free. For outdoor or heavy-duty work, diesel or LPG forklifts offer more power and durability. And if you’re dealing with height or narrow racking, a reach truck or narrow aisle forklift is the way to go.


If you’re not sure which one’s right for your job, it’s best to talk to us and describe your workspace and load requirements. An experienced team will match you with the right model for the task.


👉 See forklifts available for hire.

📞 Contact us foor full range (not all models are listed).


2. What’s Included in the Hire Rate?


Before signing the contract, make sure you know what’s covered in your hire rate. Some companies offer all-inclusive packages that cover delivery, pickup, and maintenance — while others charge extra for those services.


Ask about:


  • Delivery and collection fees
  • Maintenance and servicing during the hire period
  • Minimum hire durations
  • Damage cover and insurance


It’s also worth comparing short-term vs long-term hire options. If you’ll need the forklift for several months, you may be able to negotiate a better rate.


At Heavy Lift Forklifts, we like to keep things simple. Delivery is included (free within Melbourne), and servicing and maintenance are part of every hire agreement. Whether you need a forklift for a few days or several months, we offer flexible short- and long-term rentals at some of the best prices in Melbourne — with no hidden surprises.


3. Is the Forklift in Good Condition and Fully Serviced?


Downtime is the last thing you need during a busy project. Always check that the forklift you’re hiring has been recently serviced and inspected. Reputable hire companies keep detailed maintenance records and safety logs for every machine in their fleet.


A well-maintained forklift is safer, more reliable, and less likely to cause costly delays. Don’t be afraid to ask for proof of servicing or safety certification — it’s standard practice in Australia.


At Heavy Lift Forklifts, every machine in our fleet is fully serviced, safety-checked, and OHS compliant before it reaches your site. You can count on reliable performance and peace of mind knowing your equipment meets Australian safety standards from day one.


4. Do You Offer On-Site Support if Something Goes Wrong?


Even the best-maintained forklifts can occasionally run into issues. That’s why it’s important to ask your hire company about breakdown support and response times.


If you’re hiring from a local provider such as Heavy Lift Forklifts in Melbourne, you’ll often get faster turnaround times for repairs or replacements. We have technicians on standby and we can swap out equipment if a major fault occurs. Reliable support means less downtime and peace of mind knowing help is close by if you need it.


5. Do My Operators Have the Right Licence?


In Australia, forklift operation requires a High Risk Work Licence (HRWL) — specifically an LF licence for standard forklifts or an LO licence for order-picking machines.


Before hiring, make sure your operators are licensed and familiar with the model you’re renting. Some companies also verify licences before releasing equipment, helping you stay compliant with safety laws.


👉 Forklift Licence and Training Requirements


6. Can I Hire Multiple Forklifts or Specialised Equipment?


If your business is relocating, expanding, or working on a large project, you might need more than one forklift or a specific type of equipment. We have a wider fleet than others — and not all machines are listed online.


Ask us about availability, attachments, and specialised models. We will find what you need.


👉 Explore forklift hire options and contact us with your requirements here or call us on (03) 9762 4965 


7. What’s Your Availability and Lead Time?


Forklift demand can spike quickly, especially during seasonal peaks or large-scale moves. Always check availability and lead times before you book.


If you need equipment urgently, ask about same-day delivery options. For longer projects, lock in your hire dates early to secure the machines you want.


Good communication and planning will make your project run smoother from start to finish.


Need help finding the right forklift?


Talk to the team at Heavy Lift Forklifts. We’ll help you choose the best option for your site, timeline, and load — and even if it’s not listed online, we’ll find it for you. Rent a forklift in Melbourne >>


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Heavy Lift Forklifts

Our showroom: 826 Mountain Hwy, Bayswater VIC

Call us on: (03) 9762 4965